FAQ

How is the delivery date calculated if a country is selected?
If a specific country is selected (the delivery date and the country need to be specified), the delivery date gets added with the regular prep time and the delivery time you specified in the date and time settings.

If a delivery date falls within the holidays specified by the user, how is the delivery date calculated?
In such a case, the holidays will be added to the delivery date originally specified.

Will there be any charges during the trial period of a paid plan?
No charges apply during the trial period. Our 7-day free trial delays the start of your billing cycle, giving you time to explore and test the app before committing to a paid plan.

How does the recurring subscription work?
To ensure a smooth and reliable subscription experience, we follow Shopify’s recommended guidelines for recurring pricing plans.

What changes if I move to a free or lower-tier plan?
When you downgrade, any estimate rules that exceed view in your new plan's limits will be applied. We appreciate your understanding — this helps us keep the system optimized and allocate resources more efficiently for all users.

Will my data stay safe if I uninstall the app?
Yes, we securely store your data for 30 days after uninstallation, so you can easily pick up where you left off if you reinstall within that time.