Privacy Policy

WPXPO ("we," "us," or "our") is committed to protecting your privacy while providing the WowETA application ("App") for Shopify store owners. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the App. By installing or using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you install or use the App, you may provide:

• Account Information: Details such as your name, email address, and Shopify store information during registration or account setup.
• Payment Information: Billing details processed through Shopify’s payment system to subscribe to our services.
• Support Information: Data shared when contacting our support team, such as emails or chat messages.

1.2 Information Collected Automatically

We may collect:

• Usage Data: Information about how you interact with the App, including features used, time spent, and settings configured.
• Store Data: Data necessary for the App’s functionality, such as order details, product information, customer data (e.g., names, addresses, tracking numbers), and Shopify API data.
• Technical Data: Device and connection details, such as IP address, browser type, operating system, and log data for troubleshooting and analytics.

1.3 Information from Third Parties

We may receive data from Shopify or other integrated services (e.g., shipping carriers) to enable App features, such as order syncing or tracking updates. This is governed by the respective third-party privacy policies as well as Shopify’s own policy.

2. How We Use Your Information

We use collected information to:

• Provide and maintain the App’s core functionality, such as order processing or tracking integration.
• Process payments and manage your subscription through Shopify’s platform.
• Offer customer support, including responding to inquiries and resolving issues.
• Improve the App by analyzing usage patterns and technical performance.
• Communicate with you about App updates, billing, or service changes.
• For promotion purposes in limited scale in accordance with the Shopify privacy policy.
• Comply with legal obligations or protect our rights, as permitted by law.

We minimize data usage to what is strictly necessary for these purposes and rely on Shopify’s infrastructure for secure payment and data handling.

3. How We Share Your Information

We do not sell or rent your personal information. We may share data only in these cases:

• With Shopify: To enable App functionality, we share necessary data with Shopify, subject to Shopify’s Privacy Policy.
• With Service Providers: We use trusted third-party services (e.g., analytics tools, hosting providers) that process data on our behalf under strict confidentiality agreements.
• For Legal Purposes: If required by law, court order, or government authority, we may disclose data to comply with legal obligations or defend our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred, with notice provided where feasible.

We are not responsible for the privacy practices of third parties, such as Shopify or shipping carriers, and encourage you to review their policies.

4. Data Storage and Security

We store data on secure servers hosted by reputable providers and implement reasonable technical and organizational measures to protect it from unauthorized access, loss, or misuse. However, no online system is fully secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and ensuring the accuracy of data you provide.

Data is retained only for as long as necessary to provide the App, fulfill legal obligations, or resolve disputes, after which it is deleted or anonymized, subject to applicable laws.

5. Your Choices and Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal information.
• Restrict or object to certain data processing.
• Request data portability.

To exercise these rights, contact us at support[at]wpxpo.com. We will respond within a reasonable timeframe, subject to legal requirements. Note that some data (e.g., order details) is processed through Shopify, and you may need to contact Shopify directly for certain requests.

You may opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us. Uninstalling the App stops data collection but does not affect data already processed.

6. International Data Transfers

If you use the App from outside our operational jurisdiction, your data may be transferred to servers in other countries (e.g., where our hosting providers operate). We ensure such transfers comply with applicable data protection laws through standard contractual clauses or other safeguards. By using the App, you consent to these transfers, acknowledging that we are not liable for data protection standards in foreign jurisdictions.

5. Your Choices and Rights

Depending on your jurisdiction, you may have rights to:

7. Children’s Privacy

The App is not intended for individuals under 18. We do not knowingly collect personal information from minors. If we learn such data has been collected, we will delete it promptly. Contact us if you believe we have collected data from a minor.

8. Third-Party Links and Services

The App integrates with Shopify and may connect to other third-party services (e.g., shipping carriers). These services have their own privacy policies, and we are not responsible for their practices or content. You assume responsibility for reviewing and complying with their terms.

9. Changes to This Privacy Policy

We may update this Privacy Policy by posting revisions on our website. Changes take effect upon posting or on a specified date. Your continued use of the App after changes indicates acceptance. We encourage you to review this policy periodically.

10. Limitation of Liability

To the fullest extent permitted by law, WPXPO, our affiliates, and staff are not liable for any damages, including indirect, incidental, or consequential losses, arising from the collection, use, or disclosure of your information as described in this Privacy Policy. Our liability is limited to the fees you paid for the App in the preceding 12 months. You are responsible for ensuring the accuracy and legality of data you provide, and we disclaim liability for errors, misuse, or breaches resulting from your actions or third-party services.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact us at:

• Email: business[at]wpxpo.com
• Support Portal: support[at]wpxpo.com

We aim to address inquiries promptly, prioritizing urgent issues.